Order Cancellation
Orders can be canceled before we start processing the order. Once the order is processed, orders cannot be cancelled.
Sales Finality
All sales on the website are final. Returns/exchanges are not permitted. Please check the items properly before placing an order.
Conditions for Return/Exchange
Items can only be returned/exchanged under the following circumstances:
- The product received is damaged
- We have sent an incorrect product
Product Condition
Products must be returned in unused, non-damaged, re-saleable condition. This means the item must be unworn, unwashed, undamaged, with no stains, tears, or smells.
Original Packaging
Items should be returned in their original packaging with all tags intact.
Exclusions
Please note that certain items may not be eligible for returns or exchanges. These include clearance items, items on sale, etc.
Proof of Purchase
A receipt/Bill or proof of purchase is required for returns or exchanges.
Process of Return/Exchange
Follow the steps below to initiate a return or exchange:
- Send us an email at support@sagaiselection.com or Whatsapp us at +918866161545 with an unboxing video. No returns/exchanges will be processed without an unboxing video.
- Return/exchange requests must be placed within the first 2 days of receiving the product; late escalations will not be permitted.
- Once we confirm a return/exchange, we will initiate an RTO (Return to Origin) by the courier service. The order will be collected from you and brought back to our Shop.
- Once the item is received, we will verify the condition of the products. If the product we received differs from the item shipped to the customer, the refund will not be processed.
Refunds
Follow the steps below for refunds:
- Refunds will be processed within 3 working days of the items being received by us.
- Refunds for prepaid orders will be credited back using the original payment method or Our team will contact you for your GPay number.
Contact Information
For any queries related to returns or exchanges, please feel free to contact us at support@sagaiselection.com or Whatsapp us at +918866161545. You can also visit us at Sagai Selection, Mangnath Rd, near Saraswati school, Shreenath Nagar, Junagadh, Gujarat 362001, India.
Last updated: 24-03-2024